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More posts by Carrie Reynolds
Yes, no matter how much I tout my “Goddess” strengths and abilities, the truth remains- my all too human side does screw up every once in a while.
So, here’s the story- I made a miscalulation on a homeowners policy and what follows is, verbatim, my note of apology to my customer.
We all screw up from time to time. But my opinion is it’s how we handle that screwup that will either create a favorable impression or cause the customer to lose all respect. I know which one I’d like- do you?
If it’s your fault, just own up to it. Please. We’re all adults here. Yes, you need to accept the consequences, but don’t give me the typical party line…..
I see an appalling lack of accountability on a daily basis. My favorite excuses:
And I see this from so-called “professionals” too. Really? Is that indeed professional? Or the complete opposite?
I’m not saying you should just go out and devil-may-care make as many mistakes as you want, so long as you apologize.
Don’t give me excuses.
Don’t B.S. me.
I’m not sure of the fallout from my mistake, but I’ll humbly take my lumps. The question is- will you?